e-Service FAQ 

324376805 is the ABA Routing and Transit Number.

Select the "Sign Up" button button located at the bottom of the eTeller login menu. By selecting the "Sign Up" button you will be redirected to the eTeller Online Enrollment page. Fill in the required information. Once the information is correctly entered in, select the submit button to enroll for eTeller online account access. Online enrollment can take up to one business day.

Yes, Members First eServices provide enhanced security features ensuring your financial information is protected 24 hours a day, 7 days a week. All online access is protected and monitored by internal and external firewall devices that restrict intrusion from any external sources. Additionally, all online access is protected with 128-bit encryption, security passwords, and security challenge questions to guarantee the security of your information. Remember that any online passwords or OTP (one-time passcode) should be treated as if it were your ATM PIN and should never be revealed to anyone.

If you have not already enrolled in Online or Mobile Banking, you can reach out to us to enroll or you can click on the "Enroll Now" button on the sign in page. Online enrollments can take up to one business day to be completed. If you already have enrolled in Online and Mobile Banking, please reach out to us to get your username.

Your password must be at least ten (10) characters long, and may be up to one thousand twenty four (1024) characters long. Additionally, to help provide better security to your account, your password must contain at least three (3) different types of characters (number, lowercase letter, uppercase letter, or special characters) (i.e. Tbpfrx934!, or #jB23jill0).

The two-step authentication is an additional security feature to compliment the security features already in place. Receiving the OTP (one-time passcode) offers an additional layer of security to ensure that any access to your online eTeller account is established from a trusted source.

Talk to any of our Member Service Representatives to make sure your email address and your cell phone number are correct on your account. Please ask the Member Service Representative if your phone number is marked as a cell phone in our system to ensure that you will receive a text message.

The following steps will assist you in transferring money using eTeller.

1. Log into eTeller.
2. CLick on "Transfers". This will automatically bring up the "Start New Transfer" screen.
3. On the "Transfer From" section, choose which suffix you would like to transfer money out of.
4. Next, choose the suffix you would like to transfer money to on the "Transfer To" section. You can choose to transfer money to another suffix, an external account that has been linked, or to another account within Members First Credit Union (you will need the other account number).
5. Then, specify the amount you would like to transfer. Hit "Continue".
6. From this screen, you can choose to immediately transfer funds or you can schedule the transfer. You can also add a message to the transfer. Hit "Submit" when finished. Review the transfer and then hit "Confirm".

On the mobile app, tap the "Remote Deposit" button. On the next screen, tap "Sign up". This will take you to a new screen where you will need to create a seperate username and password. This username and password can be the same or different than your eTeller username or password. Once finished, tap "Continue". Enrollment in Remote Deposit will be completed by the next business day. Please note that eTeller and Remote Deposit are two seperate systems.

You must have a Platinum Rewards Credit Card to receive rewards points. The following steps will assist you in accessing your rewards points.

1. Log into eTeller.
2. Click on the three stacked lines on the left side of the screen to bring up the sidebar.
3. Under the "Service" subheading, click on "Credit Card Rewards".
4. From that screen, you can see how many points you have earned and you will be able to redeem your points.

DESKTOP The following steps will assist you in updating your address using a desktop computer.

1. Log into eTeller.
2. Click on the three stacked lines to open the side bar.
3. Under the "User Profile" subheading, click on "Settings".
4. On the left side under the subheading "Account Settings", click on "Edit Address". From there, you can type in your new address. Hit "Submit" when finished.

MOBILE APP The following steps will assist you in updating your address using a mobile device.

1. Log into eTeller.
2. Tap the three stacked lines to open the side bar.
3. Under the "User Profile" subheading, tap "Settings".
4. Tap on the little blue triangle next to the "Edit User Info" heading. Then tap "Edit Address". From there, type in your new address and tap "Submit" when finished.

The following steps will assist you in linking your Members First account with an external account. In order to link your account to an external account, your Members First account must be open for at least ninety (90) days.

1. Log into eTeller.
2. Click on the three stacked lines in the lefthand corner to open the sidebar.
3. Under the "Accounts" subheading, click "External Accounts". This pulls up the "External Account Management" screen.
4. Towards the button of the page, you will see the "Link External Account" section. In this section, select the account type and then type in the routing number, account number, and an account description. Once this has been completed, click the blue "Add External Account" button.
5. Watch your external account over the next two business days for two (2) microdeposits. Once those two (2) business days have passed, you will need to verify those microdeposits using the "External Account Management".
6. On the External Account Management screen, under the heading "Verify Insturctions", you will see a list of all your external accounts. On the right side of the account you need to verify, click the blue button that says "Verify".
7. Put in the amount of each of the microdeposits. Once completed, your screen will say "Success".
8. Your Members First Credit Union account is now linked with your account at the other financial instituion!

To begin using our online Bill Pay Service, you must have a checking account with Members First Credit Union. You also must currently be signed up for our online eTeller access. If you do not have eTeller access, please contact us at 435-723-5231 to have it activated.

One you are logged in to eTeller, click the "Bill Pay" option from the menu options on the left. You will be taken to the Bill Pay enrollment wizard, which will walk you through the steps of enrolling for our Bill Pay Service.

The Bill Pay service is provided to Members First members as a service with no associated cost at this time.

Payments to Payees outside of the United States or its territories are prohibited. Tax payments and court ordered payments may be scheduled, however, such payments are discouraged and must be scheduled at your own risk.

After creating a payee, a "Business Days to Pay" is displayed on the Payee List, The greater value means it is a check payment payee; the lesser value means it is an electronic payment payee.

You should set up payments at least ten (10) days in advance of the payment due date.

To edit any payee information, on the Payments page, click the Payee List tab. On the line item that represents the payee you wish to edit, select the "View/Edit" button. The "Edit Information" form opens. These fields can then be edited. Make the necessary address or information changes, then select next and accept to complete the changes.

Yes, recurring payments can be initiated for any payee. When setting up a new merchant, be sure to select "Yes" in the recurring payment field question: "Would you like to make this a Recurring Payment"?

Yes, you are able to cancel a payment that has been scheduled, but not yet disbursed. If you require a stop payment for funds that have already been disbursed, please contact any of our Member Service Representatives for further assistance.